A reboot of your computer after uninstalling can help ensure that all bits and pieces are removed properly. Your Bear is designed to uninstall itself this way and won't leave behind bits and pieces. Make sure to uninstall TunnelBear through Control Panel on Windows, or by dragging it to the trash on MacOS. System cleaners have been known to leave remnants of previous TunnelBear installations behind which can cause problems when you're trying to update or reinstall TunnelBear. Avoid using any third party system cleaners You can always disable third party programs temporarily while you install TunnelBear then re-enable them as soon as you're set up. We know that many users cannot live without their firewall and anti-virus programs, but it's not uncommon for programs like these to interfere with your installation of TunnelBear. Temporarily disable third party security programs that might be interfering

You can download the app by heading to our downloads page. For Windows and MacOS, that would be our website. The TunnelBear app should only be downloaded from secure sources. Make sure you're downloading the app from our website The following steps can help if you're running into any issues installing TunnelBear on your computer. If you continue to run into issues installing TunnelBear, make sure to reach out to our friendly Support Bears so that they can assist you further. You can always disable third party programs temporarily while you install TunnelBear, then re-enable them as soon as you're set up. If you do not have access to the Google Play Store on your device, you will not be able to download the app. For Android devices (phones and tablets), you can download the TunnelBear app from the Google Play Store. For iOS devices (iPhone, iPad, iPod Touch), the app can be downloaded from the iOS App Store directly on your device. Make sure you're downloading the app from the iOS App Store or the Google Play Store The following steps can help if you're running into any issues installing TunnelBear on your mobile devices.

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